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Frequently Asked Questions
How can I create an account?
Go to our create an account page.
Fill in your details, add your proof of trade and submit your application. One of our account managers will then be in touch to confirm when your account is activated
How do I place an order?
Once your account is active orders can be placed in multiple ways for your convenience. Choose from contacting your Business Development Manager, call our Customer Service Team on 01282 444 900 or order 24 hours a day via our website.
What payment methods do you accept?
On our website we accept payment by Credit or Debit Card, PayPal or you can pay on your Salon Promotions Credit Account (subject to status). To find out more about our credit offering please contact our customer service team.
Is there a minimum order value?
There is no minimum order value, however, if orders are under £100 net, there will be a carriage charge of £5.40 plus VAT
How much is delivery?
Free delivery on orders over £100 (ex VAT). For orders under £100 (ex VAT) delivery will be charged at £5.40 (ex VAT)
How long does delivery normally take?
Our standard delivery time is 2-3 working days. If an order is placed before 1pm, we will aim to process and deliver the next working day.
Which courier do you use?
ParcelForce. Once your order has been dispatched you will receive tracking updates via email/text message and once out for delivery, a 1-hour time slot will be provided.
What if I'm not going to be in for my delivery?
All orders will be defaulted to your chosen delivery address, however, an alternative address can be specified when ordering. After dispatch, if any changes occur, please call our customer service team, who will be able to contact ParcelForce to arrange those changes
Why Salon Promotions?
Professional Hairdressing & Salon Supplies
Our Winning Formula
We pride ourselves on knowing what your clients want, and what your stylists need to deliver this. We supply a range of hand-picked brands and hairdressing products direct to your salon at wholesale prices.
Strength From Experience
We have been trading for over 10 years and our team has over 40 years experience, working with brands such as ghd, Joico and Fudge.
Sourcing Quality Brands
We travel the world in search of the very best, mixing the established and cutting edge with the new and original - brands like Alterna, Cloud Nine, Hot Tools, Kent Salon, Silky, Fabriq, Neäl & Wølf and Olaplex
Our Vision & Mission
We have a vision of a world of professional and creative hairdressing salons and stylists, empowered by perfect brands, products and education.
We'll create this vision by providing high quality brands to hair salons, at a cost effective price to enable mutual and beneficial growth and profitability over a sustained period.
We offer World Class customer service with a local feel; and training solutions that will educate, inspire, and drive our customers.
It's the result of our combined experience in the industry, years of research into what clients want, and extensive product development and testing to make absolutely certain those needs are met. And it's this unique mix that allows us to be so flexible on the commercial deals we can put together for you
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BLACK FRIDAY SALE T&Cs
Up to 60% off applies to selected products only. Sale valid from 15.11.24, and ends 23:59 GMT on 29.11.24. Free mystery bag worth £50 (RRP) on orders over £150, valid from 15.11.24, and ends 23:59 GMT on 29.11.24, while stock lasts. We reserve the right to extend or withdraw these offers at any time. Full terms and conditions apply. Cannot be used in conjunction with any other offer or discount code. Mystery bag limited to one per account.